Help - Your order status - We keep you informed

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Artificial Trees - Artificial Plants - Artificial Palms at Artificial Trees-Store

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Help » Your order status - We keep you informed

How can we help?

 How can we help?

Your order status - We keep you informed

Information about the status of your order

After a successful order, an order overview will be sent automatically to you by e-mail. If you have opened a charge account, a link through which you can ask about the status and the process of your order at any time can also be found in this mail.

You will receive a complete invoice on delivery of your order.

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Confirmation of the receipt of order

KShortly after your successfully placed order you will receive an e-mail from us, which includes the order data and the order overview. Should you have not received this order confirmation, please inform us.

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Expected date of dispatch and delivery

As a general rule, the product is sent out by us as quickly as possible. To offer you the best possible service, you will receive an e-mail at the dispatch of your order with new information and the tracking number. With this number you will be able to track your trade sample online. If you have opened a charge account, you can read the status of your order in your account.

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How to change an order

A successfully effected order can not be processed any more in your user account. If you want to extend the order by some articles, please place a new order or contact our hotline in urgent cases. Our hotline also helps you at cancellations or changes in the delivery or invoice address of mailed orders at service@artificial-trees-store.com.

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Cancellation or change of an order

In case of a cancellation or change of an order already effected, the Conditions of AST Media & Event GmbH & Co. KG will apply. Please contact the hotline for a cancellation or change of your order already effected or send us an e-mail with the giving of the correct reason. Please inform us about your order number/invoice number in every case.

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