Revocation of your order
| Extended revocation periodWe are convinced that, as our customer, you are satisfied with our products. We will give our best possible for it.
Should you, nevertheless, be dissatisfied with a product once, we would like to take this back. As we are convinced of the quality of our products, we extend the legal revocation period to 30 days!. |  |
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Return to top  |  | Your Right of revocationPrivate purchasers can revoke their contract in writing without giving any reasons within one month (e.g. letter, fax, e-mail) or, if the item is sent to you before the deadline is expired, by sending the item back. The term starts upon receipt of this instruction in text form, but not before the item has been delivered to the receiver (in case of recurrent delivery of similiar goods not before the first partial delivery has been received), nor before the fulfilment of our duty to inform you according to Article 312c Paragraph 2 BGB (German Civil Code) in conjunction with Article 1, 2 and 4 BGB-InfoV (Information Order to German Civil Code) as well as our obligations according to Article 312e Paragraph 1 sentence 1 BGB in conjunction with Article 3 BGB-InfoV. In order to meet the revocation deadline, the timely sending of the revocation or the item is enough.
The revocation is to be directed to:
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AST Media & Event GmbH & Co. KG
Andreas Seidinger and Rainer Fiedler
Am Schloßberg 9
84555 Jettenbach
Germany
Telefax : +49 (0)8638-98 279 19
E-Mail : service@artificial-trees-store.com. |
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Return to top | | Consequences of revocationIn case of an effective revocation, the services received by both sides have to be refunded and, if necessary, benefits derived (e.g., interest) are to be returned. Are you not able to give the received service in full or in part or only in deteriorated condition to us, then you are obliged to pay compensation to us in this respect. This does not apply if the deterioration of the item is solely due to their inspection - as it would have been possible for you e.g. in a retail shop. You are not obliged to pay compensation when deterioration is resulted by designated putting into use of the item.
Items which can be sent by parcel are to be sent back on our danger. You have to bear the cost of the return if the delivered product corresponds to that of the ordered and if the price of the item to be sent back does not exceed an amount of €40.00, or if in the case of a higher price of the items you have not yet performed the service in return or any partial payment as agreed upon by contract at the time of the revocation. Otherwise the return is free for you. Items which can not be sent with the parcel service are fetched with you. Obligations to the refund of payments are to be fulfilled within 30 days. The deadline begins for you by sending your statement of cancellation or the item, for us with their receiving. In case of a cancellation of the order, provided that this occurs beyond the cancellation right of the customer, 5% of the order amout will be raised as cancellation and handling fee. |
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