- General
- Shopping without registration
- How to open a personal account
- Returning customers
- Registration for dealers and partners
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- General security information
- Payment by credit card
- Payment by Check/Moneyorder
- Payment by Cash-on-delivery
- Payment by PayPal
- Invoice payment
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- Information about delivery
- How to change the delivery address
- Delivering methods and costs
- Online shipment tracking
- Problems with the delivery
- Domestic subsequent delivery
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- Information about the status of your order
- Confirmation of the receipt of order
- Expected date of dispatch and delivery
- How to change an order
- Cancellation or change of an order
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- Your invoice
- Change your invoice data
- Value-added tax and tax-reimbursement
- Information about customs duty
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- General information on the return of products
- How to return a product
- Step by step to a successful return
- The processing time of your refund
- How to complain about a faulty product
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- 2-year manufacturer´s warranty
- Problems with our products - we will help!
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- Data protection & safety
- Secure shopping cart
- Storage of data of the credit card and account data
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- Extended revocation period
- Your Right of revocation
- Consequences of revocation
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